Product Manager
Daniel
Arnold
Work Experience
Lead Product Manager
Netlink Voice - FAXedge | 2026 — Present
- Leading product strategy and roadmap for FAXedge fax-over-IP platform.
- Driving feature development and go-to-market initiatives for enterprise faxing solutions.
- Managing cross-functional teams to deliver innovative cloud fax capabilities.
↑ Promoted From
General Product Manager
2021 — 2026
- Led development of VoIP, faxing, and UCaaS features for 1,000+ customers.
- Collaborated with global teams to improve product usability and satisfaction.
- Advocated for customer experience by refining workflows and seamless integration.
↑ Promoted From
Client Support Specialist
2017 — 2021
- Provided white-glove VoIP and networking support and troubleshooting.
- Developed knowledge base documentation and training materials for internal teams.
- Acted as liaison between customers and internal teams for efficient resolution.
Technical Support Engineer
Fuse.Cloud | 2013 — 2016
- Led a 3-month migration of all customers between Broadsoft platforms.
- Designed and implemented tailored VoIP call flows and provisioning templates.
- Troubleshot connectivity issues between customers and ISPs.
Interviewer II
MS Dept. of Employment Security | 2012 — 2013
- Assisted with unemployment services, job searches, and technical portal support.
- Developed internal documentation to improve branch service efficiency.
Installations Manager & Trainer
Microcomputer Systems | 2009 — 2012
- Managed interactive educational technology installs in schools/government agencies.
- Designed tailored data networks and infrastructure for educational environments.
- Handled procurement, sales bids, and inventory management.